Frequently Asked Questions

Find the answers here to most Rodale’s® questions or give us a call to talk to a real live person at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday.


Returns

What are your return and exchange policies?

RETURNS-

Extended Holiday Returns: Rodale’s will accept returns of unused and unworn gifts that meet our return guidelines as long as the item(s) arrive at our warehouse by January 20th, 2017. Please see full policy below for items that cannot be returned.

Rodale's is dedicated to helping you discover products and solutions for a happy life, and we want you to love your items as much as we do. If you are not completely satisfied with your purchase or gift, we gladly accept returns of unworn and unused items within 30 days of original purchase. Returns will be credited to the original form of payment. If you’d like to return an item sent to you as a gift, please call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday.

Non-Returnable Items: unfortunately food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, magazine subscriptions, and final sale items are not covered by our return policy.

EXCHANGES-
Due to our constantly changing inventory we do not currently offer exchanges. If you would like a different size or color, we recommend purchasing the product you need from our current inventory and returning the product you don’t, so we can refund your original form of payment. See full return policy for returning guidelines.

Please call us toll-free at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, so we can help you get your replacement item as soon as possible, and if it’s an even exchange, we will ship it to you for free!

What does "Final Sale" mean?

If an item is marked 'Final Sale,' this means that it cannot be returned. A refund will not be issued for any returned 'Final Sale' items.

How do I return a purchase or gift?

On the packing slip that came with your order, simply circle the item(s) you are returning and fill in the return code column. If you can't find your packing slip, call Customer Service for assistance at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email.

If you are returning a gift, please call Customer Service at 888-891-8900 so we can get all the information to process your return for store E-Credit as soon as possible. If you do not contact Customer Service and send back the item(s), the refund will go back to the original form of payment.

Ship your item(s) back to us:

  1. SmartPost® (available only for orders shipped to addresses inside the U.S. or its Territories): A prepaid, preaddressed SmartPost® label is enclosed in your order. Affix the SmartPost® label to your package. A $6.95 shipping charge will be deducted from your refund unless we shipped you the wrong item. If you can’t find the postage-paid SmartPost® label, please call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email.
  2. Personal Shipping Method: Using UPS, FedEx, USPS with delivery confirmation or any other trackable method, mail your return to the address below. We encourage you to insure your package.

Rodale's Returns
6461 Snowdrift Road
Allentown, PA 18106

You will receive an email confirmation when your package arrives at our warehouse and another when your refund has been processed.

I would like to return a gift that was sent to me. How do I do that?

If you are returning a gift, please call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, and we will issue you store E-Credit in the amount of the purchase price, including tax if applicable, less the $6.95 deduction for the SmartPost® label charge, if used to ship back the returned item(s).

If you do not contact Customer Service and send back the item(s), the refund will go back to the original form of payment.

I misplaced my return label, can I get another one?

Yes, simply call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or send us an email, and we will assist you.

How long does it take for me to get a refund?

Once your return is received at our warehouse, your credit will be processed in our system within 48 hours. Depending on your credit card company or bank, it may take 7-14 days for the refund to post to your account.

Will the credit go back to the credit card used to make the payment?

Returns will be credited to the original form of payment, in the amount of the purchase price of the item(s), including tax if applicable, less the $6.95 deduction for the SmartPost® label charge, if used. The original shipping charges are not refundable.

If you've indicated that you are returning a gift (and have contacted Customer Service) or used an E-Gift Card for payment, the refund will be credited to you in store E-Credit. If you are returning a gift and do not contact Customer Service before sending back the item(s), the refund will go back to the original form of payment.

Do you provide an authorization return number?

We do not require a return authorization number. Simply ship your return back to us using the prepaid label or your own shipping method.

Is there a money back guarantee?

If you are not completely satisfied with your purchase or gift, we gladly accept returns of unworn and unused items within 30 days of original purchase. Returns will be credited to the original form of payment or in store E-Credit if the item was a gift or an E-Gift Card was used for the purchase.

Non-Returnable Items: unfortunately food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, and final sale items are not covered by our return policy.


Shipping & Delivery

What are my shipping options?

Rodale's® may use a variety of carriers to deliver your order as quickly as possible. Please use the chart below to estimate the shipping charge and arrival time for your order:

ORDER SUBTOTAL STANDARD EXPEDITED PRIORITY
$0.00-$49.99 $6.95 $17.95 $23.95
$50.00-$74.99 $8.95 $19.95 $25.95
$75.00-$99.99 $9.95 $20.95 $26.95
$100.00-$124.99 $10.95 $21.95 $27.95
$125.00-$149.99 $11.95 $21.95 $28.95
$150.00+ $11.95 $21.95 $29.95

Standard Shipping: Orders will arrive in 3-7 business days.
Expedited Shipping: Orders will arrive in 2-3 business days.
Priority Shipping: Orders received by 1pm EST (M-F) will arrive in 1-2 business days.

Shipping times shown are for the continental U.S. states. Shipping to Alaska, Hawaii, U.S. territories, and military APO/FPO may take longer. Expedited and Priority shipping options are not available for addresses with PO Boxes, APO/FPO, or U.S. Territories.

Items that are especially heavy, large, or require special handling may incur a delivery surcharge, which will be stated during checkout and is in addition to regular shipping charges.

Rodale’s will not be shipping on the following holidays in 2017: January 16, February 20, May 29, July 3 & 4, September 4, October 9, November 23 & 24, December 25, and January 1, 2018.

Do you ship outside the United States?

Currently, Rodale's is able to ship only to addresses in the United States and its Territories.

How do I track my package?

You can track your package by logging in to your account, by calling Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or by sending us an email. There may be a delay between the time you place your order and the time tracking information is available, usually no more than 1 business day.

Do you charge sales tax?

Rodale's LLC is required to collect sales tax in states where we have a physical presence. Sales tax is added to orders delivered in New York and Pennsylvania, based on the appropriate rate of sales tax in each state. If applicable taxes are required, they are calculated and charged to your credit card at time of shipment.

Some items purchased from Rodale's may be exempt from sales tax, even for those states where Rodale's has a physical presence.

Should your order include sales tax, and it is being delivered to a state where Rodale's does not have a physical presence, tax is being charged because your state has required Rodale's to collect their sales tax.

Please note, you may be required to pay sales tax and file a sales tax return for certain purchases made from Rodale's LLC, even if your order does not include sales tax charges. Please consult your city, county, and state sales tax authorities to determine whether you are required to pay sales tax on any purchases made from Rodale's.

Specifically, if you are a resident of Colorado, Kentucky, Oklahoma, Tennessee, South Dakota, or Vermont, Rodale's is required to notify you of the following: (1) Rodale's is not required to and does not collect sales tax on orders shipped to your state, (2) Purchases shipped to your state are subject to sales tax unless there is a specific exemption, (3) Purchases are not exempt from sales tax merely because the purchase takes place over the Internet or other remote means, (4) Purchasers in your state are required to report all purchases that were not taxed and pay tax on those purchases. Please consult www.colorado.gov/revenue, www.revenue.ky.gov, www.tax.ok.gov, https://apps.tn.gov/usetax/, http://dor.sd.gov/Taxes/, or http://tax.vermont.gov/, as appropriate, for more information, including applicable forms and filing rules.


Payment Information

Do you allow Cashier's Checks or Money Orders?

No, at this time, we only accept credit cards and e-credits issued by Rodale's when a gift is returned.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal. You can also use your Rodale’s E-Credit or E-Gift Card.

Do you accept PayPal?

Yes, we are happy to accept PayPal for your purchase.

PLEASE NOTE: Your PayPal Billing Address must be located within the USA for us to successfully process the order.

If an item is on back order, will I get charged when placing the order or when the item becomes available?

Should an item be out of stock when you submit your order, you will not be charged until that item is back in stock and ships to you.


General Questions

How can I get assistance if I need it?

Our team is here to help. Call Customer Service at 888-891-8900, 8AM-8PM EST Monday-Saturday, Noon-6PM ET Sunday.

My email address has changed. How do I update this information to my current account?

You can go online and log into your account. Once you have logged in, click on your name in the top right corner after "Welcome". Here you can update your email address and other personal information. If you're having trouble and need assistance, please call customer care at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday.

How do I know it is safe to shop with you?

To ensure the security of your data—including address information and credit card numbers—Rodale's always uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures that protect against the loss, misuse, or alteration of information that we have collected from you. Read our entire Privacy Policy here.

How do I know what size to order?

Since we carry many different designers, we list the measurements and fit suggestions for each product on its detail page to help you decide on the best sizing of that particular style. If you have any questions, contact customer service for assistance at 888-891-8900.

Do I have to have an email address to be able to place an order?

We need your email address to notify you when your product has shipped or to reach you regarding your order.

Will I receive a confirmation email when placing an order?

Yes, you will get an email immediately after you submit an order, and then another email when your items ship.

How do I use my E-Credit?

You can redeem your E-Credit simply by entering your E-Credit code during checkout, by calling and placing an order with our Customer Service agents at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, or by sending us an email.

You can check your remaining balance during the checkout process or on your My Account page.

E-Credits and E-Gift cards can be redeemed anytime at rodales.com, shop.womenshealthmag.com, shop.menshealth.com, shop.prevention.com, shop.runnersworld.com, or shop.bicycling.com.

Do you gift wrap?

Yes, we do gift wrap! During checkout, simply check the "gift wrap" box. Each item in the order will be separately gift wrapped, and there is a gift-wrapping charge per item. Unfortunately, we cannot gift wrap only part of your order, and some products—such as oversized items—may not be eligible for this service.

Do you have a mobile application?

Our website is mobile optimized for easy viewing on your phone. However, we do not offer a separate app at this time.

How do I unsubscribe from any of your mailing lists?

If you do not want to receive commercial/promotional e-mail or online newsletters that you have subscribed to, please let us know by updating your email preferences at preferences.rodale.com or by utilizing the unsubscribe option available on commercial e-mail communications. You can also call us at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, send us an email , or write to us at Privacy Request, Rodales.com Customer Service, 400 S.10th Street, Emmaus, PA 18098.

What are "Cookies" and "Web Beacons" and what do they do for me?

In order to provide better service when you return to our site, Rodale may use Cookies and Web Beacons to store your preferences and information about such things as items added to your shopping cart, purchases you have made with us, what pages you visit, and past activity at a site. Rodale may also employ Web Beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites.

"Cookies" are tiny pieces of information stored by your browser on your computer's hard drive. Cookies are also used to ensure that you are not repeatedly sent the same banner ads and to customize webpage content based on your browser type (Chrome, Firefox, or Microsoft Explorer, for example). Most browsers are initially set to accept cookies.

Web Beacons—sometimes called single-pixel gifs or clear gifs—are used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web Beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.

If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to turn off cookies. Please remember, however, that cookies may be required to allow you to use certain features of our sites.

How is Rodale's related to Rodale Inc., the book and magazine publisher?

Rodale's LLC is a subsidiary of Rodale Inc., the world's leading healthy lifestyle company, which publishes some of the best-known health and wellness lifestyle magazines, including Prevention, Men’s Health, Women’s Health, Runner’s World, Running Times, Bicycling, and Rodale's Organic Life, and one of the largest independent book publishers in the United States.


About Us

Where are you located?

Our headquarters are located in Emmaus, PA.

How do I contact Customer Service?

We're always happy to hear from you! If you have questions about your order, our products, or just want to give us feedback on our site, please send an email, call us, or send a letter.

  • By Email - Our goal is to respond to all emails within 24 hours. Click here to send us an email, or write to customercare@rodales.com.
  • By Phone - Place an order or get your questions answered 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday, at: 888-891-8900.
  • By Mail - Rodales.com Customer Service, 400 S. 10th Street, Emmaus, PA 18098.
  • Note: Please send returns to our Returns address.

Couldn't find the answer to your question? Talk to a real live person by calling us toll-free at 888-891-8900, 8AM-8PM Monday-Saturday, Noon-6PM ET Sunday or send us an email.