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Extended Holiday Returns: Rodale’s will accept returns of unused and unworn gifts that meet our return guidelines as long as the item(s) arrive at our warehouse by January 22nd, 2016. Please see full policy below for items that cannot be returned.
Rodale's® is dedicated to helping you discover products and solutions for a happy life, and we want you to love your items as much as we do. If you are not completely satisfied with your purchase or gift, we gladly accept returns of unworn and unused items within 30 days of original purchase. Returns will be credited to the original form of payment. If you’d like to return an item sent to you as a gift, please call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, 6AM-Noon EST Sunday. If you used an E-Gift Card or E-Credit, you will receive your refund in a store E-Credit.
Non-Returnable Items: unfortunately food items, beauty products, underwear, supplements, cleaning items, E-Gift Cards, and final sale items are not covered by our return policy.
How to Return an Item
On the packing slip that came with your order, simply circle the item(s) you are returning and fill in the return code column. If you can't find your packing slip, call Customer Service for assistance at 888-891-8900, 8AM-8PM Monday-Saturday, 6AM-Noon EST Sunday, or send us an email.
If you are returning a gift, please call Customer Service at 888-891-8900 so we can get all the information to process your return for store E-Credit as soon as possible. If you do not contact Customer Service and send back the item(s), the refund will go back to the original form of payment.
Ship your item(s) back to us:
- SmartPost® (available only for orders shipped to addresses inside the U.S. or its Territories): A prepaid, preaddressed SmartPost® label is enclosed in your order. Affix the SmartPost® label to your package. A $6.95 shipping charge will be deducted from your refund unless we shipped you the wrong item. If you can’t find the postage-paid SmartPost® label, please call Customer Service at 888-891-8900, 8AM-8PM Monday-Saturday, 6AM-Noon EST Sunday, or send us an email.
- Personal Shipping Method: Using UPS, FedEx, USPS with delivery confirmation or any other trackable method, mail your return to the address below. We encourage you to insure your package.
6461 Snowdrift Road
Allentown, PA 18106
You will receive an email confirmation when your package arrives at our warehouse and another when your refund has been processed.
Receiving Credit for Your Return
Returns will be credited to the original form of payment, in the amount of the purchase price of the item(s), including tax if applicable, less the $6.95 deduction for the SmartPost® label charge, if used. The original shipping charges are not refundable.
Once your return is received at our warehouse, your credit will be processed in our system within 48 hours. Depending on your credit card company or bank, it may take 7-14 days for the refund to post to your account.
If you've indicated that you are returning a gift (and have contacted Customer Service) or used an E-Gift Card for payment, the refund will be credited to you in store E-Credit. If you are returning a gift and do not contact Customer Service before sending back the item(s), the refund will go back to the original form of payment.
Due to our constantly changing inventory we do not currently offer exchanges. If you would like a different size or color, we recommend purchasing the product you need from our current inventory and returning the product you don’t, so we can refund your original form of payment. See full return policy for returning guidelines.
Please call us toll-free at 888-891-8900, 8AM-8PM Monday-Saturday, 6AM-Noon EST Sunday, so we can help you get your replacement item as soon as possible, and if it’s an even exchange, we will ship it to you for free!